| Jul. 19th, 2004 @ 12:01 am drama drama drama... |
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Current Mood:  sleepy
Current Music: distant murmur of *nick @ nite*
wow... *hey, didn't i start out my other entry like that???* neway, lotz have happened since last. i find that if i really reflect on what happens in a day, you find lots to write down... can't wait till i have a pc that is connected to a projector with the keyboard that swivels in front of me as i sit up in my bed... let's take a moment to picture that... MmMMMmmm... NO, NOT ME!? the setup! hehe neway, yah... that's one of my goals as a business owner.
so my mom called me on wednesday... "hi honey" "hi mommy" "what're you up to?" "nothing, just watching tv... what's up?" "oh, nothing. guess what?" "what?" "i'm coming to new jersey" "OoOOooo... when?" "tonight" "tonight?!" "yea, my plane leaves at 2 so i have to be there by 11" **keep in mind, it is 12pm here, meaning it's 9am there in kali** "when did you decide this???" "oh, i planned it out little while ago but i didn't get to call anyone to say anything" so she called me first and didn't plan where to stay, i had to call my sister to tell her mom is coming and she needs to stay at your place for the night before she goes to her brother's house to stay/work for a month to help him open his new salon/make money as well before she hops back to kali. but she also gets a chance to spend some quality time with her 2 kids :p wow... so i get to call sis and she's like, "daaaam! she's so spontaneous!" so funny... what's worse is this...
**friday nite on a drive home from work** "hi kenny" "hi mommy" "kenny, can u come pick me up from ***$$##'s house and take me to your sister's house?" "what? why?" "because i'm going back to kali soon. i don't like it here." "what? what happened? did you argue with your brother?" "anyway, i'm not happy." no sooner did she get here that she was racing to get back to kali... is our weather THAT depressing?? hahahha i dunno... never found out why she really was going back 4 weeks earlier than she planned to stay.
so i was happy, then eh... then sad, and confused, then eh... i'm over it.
jeez. worked my butt off this weekend. i closed on fri (4:30-10pm), opened saturday with extra hours (8am-8:30pm), then all day sunday (9-7:30pm) kinda offset the 12 hours i was supposed to work all week... hehehe now im soooo done... but lemme mention something i heard coming home tonight.
90.3 core radio peeps were talking and they all work at a seafood place as servers. they had to read this whole server ettiquette (spelling?) for their job... when they got into this conversation about customers needing better ettiquettes before they improve their own... **i personally agree** i mean, even the rudest person i know got to have better customer manners when her best friend became a server.
so here's the few things they said would make them feel proud about being a server **aka make them happy**
1. address them by their name
**i.e. don't just use "sir/mame/hey you/you there" or snap/whistle... JUST ASKING FOR SPIT IN YOUR FOOD!!!**
2. say please and thank you when asking/receiving items... **i always say thank you, but I've never realized to say please... :( **
they said they'd rather someone tip 10% and be happy for a great service than getting 15% after a nightmare
i totally agree because i also work in a customer service field... onlee difference is i serve items from sears :/ i'm bound to get items out to customers within 5 minutes of them starting to wait for their items. i understand it's to help them get the hell out of the store and into the world to use the item and have something nice to say about their shopping experience in the meanwhile (: hehehe but there's degrees of abuse involved in the customer etiquette:
for example, if theres a sign that says "please, bring car to pick-up area before scanning receipt" that's not just to inconvenience the customer... that's to get them to spend 2 more minutes in something they're going to do anyway... it gives me 2 more minutes to bring the item up... ESPECIALLY WHEN YOU'RE BUYING A WHOLE PATIO SET! jeez... expect me to get it in 5 minutes when the elevator takes 2 minutes to go down, open, close, up, and finally open... sheesh... no teleporters here. >:( and please, don't get offended if someone brings out a camera before your washer... your washer is just waiting right there to be picked up like the camera is in the secured room upstairs... whereas your washer is downstairs, on the other side of the store where i have to go through 3 sets of doors just to access it... jeez... let me stop this sarcasm... it's bad. but honestly, as a customer service person, my job is to make your experience shopping at our establishment better than it would have been at any other store... and to do that, i need to bring out the item as fast/soon as possible. but if i can't do yours, i'm going to move on. not to mention the fact that there are 3 other people working in the department so there might be someone else working on your item. but the whole name thing... i don't like it. i'll use it for other people, but it seems shady when someone calls my name out like they've known me when they're not gonna remember my face (let alone my name) the next day. hehehe
**on a funny note!!!** there's this guy at work that's been teaching me german! so i know how to say hello "gootenhaug" hey, i can say it... not spell it... and goodbye "alfeedizane"
and today (because i keep tricking him with chicken butt) he taught me "something something 'ein aush ficker'" which is supposed to mean you are an ass fucker... but i misheard him and kept saying "ein aush flipper?" i'm like, "what? you're an ass flipper? what about dolphins?" u kno... since english is mainly germanic in origin...
ok... now i'm tired. time to wash my face... then slep. |
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